About Us

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Our CARE Values
Our Executive Team
Our Youth Advisory Committee

Who are we?

Teenage Helpline is a charitable organisation that provides services to young people aged 10-25 across the UK. Our primary service involves putting young people in contact with peers, as well as providing peer-to-peer mentoring and other support that is required.

We are an organisation that is led with a youth focus to ensure that we are able to stay in touch with what young people want and need. This prevents us from losing focus on what is important to our service.

We are a registered Charitable Company, registered in England and Wales with the company number 09170949 and charity number 1194937.

Our registered office address is located at: Teenage Helpline, Kemp House, City Road, London, EC1V 2NX.

Our Mission

“To provide all young people with a safe space to work together to achieve their own best potential”

We aim to...

Support 5,000 young people through any difficult period in their life – whatever that may be – in our first 3 years
Bring young people together to support each other through peer-to-peer mentoring
Develop young people through volunteering opportunities, training and experiences
Keep with the times, and maintain our youth focus through integrating our Board of Young People with our management to help make key decisions.

Our CARE Values

Our CARE values are at the core of everything that we do at Teenage Helpline. These values are what drive our employees and volunteers to be the best that they possibly can for all of the young people that reach out to us. They help us to deliver the best possible service that puts young people first.

These values are so important to us here at Teenage Helpline, and care is the at the heart of everything we do. We want to make sure that the care that we show our young people is felt at all levels. We care about those contacting us, as well as all the others who benefit from our services. We care for and support those helping us to deliver the services that Teenage Helpline offers.

We deliver our care values through the genuine passion that we have for what we do and the clear leadership skills that all of our employees and volunteers bring to the table, regardless of their role, to help drive forward the high-quality mentoring support that we provide.

C

Confidence

We want all young people contacting us, and all volunteers and employees giving their time to us to have the confidence that we will always do the best we can.

A

Accountability

We will always act responsibly, and be accountable to the decisions that we make. This is our commitment to provide the best possible service.

R

Respect

Everyone working with or engaging with Teenage Helpline should be treated with the respect that they deserve.

E

Equality

All employees, volunteers, and young people engaging with Teenage Helpline will be treated equally.

Our Executive Team

Our leadership is made up of different levels that allow us to succeed as an operational charity. We have the Executive Team, which essentially acts as the Board of Trustees and Board of Directors. The members of this team are volunteers and meet on a regular basis to make decisions on the future of Teenage Helpline.

We also have a Youth Advisory Committee that works in parallel with the Executive Team. The youth board is made up of seven young people, aged between 16 and 25. The chair of the Youth Board sits on the Executive Team and attends all Board meetings to support decision making.

Reporting into each of the Executive Team members are the Teenage Helpline Leadership Team who lead each of the departments across the organisation.