Contact our mentors

Who will I speak to?

You will be put in touch with one of our trained mentors, who can provide you with support. They are caring young people who can talk to you about any issues you are facing.

What happens when I reach out? 

You’ll be paired with one of our mentors, who will communicate with you by email. Our mentors will get in touch with you as soon as possible, but sometimes this can take up to 48 hours. If you haven’t heard from one of our mentors after 48 hours, please check your junk folder. If you want to know more about how we look after your information, check out our confidentiality agreement.

E-mail support

Reach a mentor by emailing [email protected] or filling out the form above.

Chat support

Our online chat service is coming soon. Keep an eye on social media for any updates.

Other useful contacts

Press office enquiries

For all press office enquiries, please contact [email protected]. A member of our public affairs team will respond to any queries as soon as possible. For further information, you can reference our press releases here.


For general complaints, please contact [email protected]. The public affairs team will route your complaints to the relevant department as soon as possible. If your complaints relate to a matter of concern regarding a child or young person, please contact our Safeguarding Team directly at [email protected].

Recruitment enquiries

For all recruitment enquiries, please contact [email protected]. A member of our recruitment team will respond to any queries as soon as possible.