Contact us

Contact our mentors

You can contact our trained mentors, who can provide you with support.  They are caring young people who can talk to you about any issues you are facing.

If you contact us below, you’ll be paired with one of our mentors, who will communicate with you by email. Our mentors will get in touch with you as soon as possible, but sometimes this can take up to 48 hours. If you haven’t heard from one of our mentors after 48 hours, please check your junk folder. If you want to know more about how we look after your information, check out our confidentiality agreement.

E-mail Support

Chat Support

Our chat services are currently suspended

Telephone Support

Our telephone services are currently suspended

    Press Office Enquiries

    For all press office enquiries, please contact [email protected] A member of our public affairs team will respond to any queries as soon as possible.



    For general complaints, please contact [email protected] The public affairs team will route your complaints to the relevant department as soon as possible. If your complaints relate to a matter of concern regarding a child or young person, please contact our Safeguarding Team directly at [email protected]