Who are we?

Teenage Helpline is a charitable organisation that provides services to young people across the UK. Our primary service is to put young people in contact with peers, and provide peer-to-peer mentoring and other support that is required. 

We are an organisation that is led with a youth focus to ensure that we are able to stay in touch with what young people want, and not lose focus.

We are a registered company, registered in England and Wales with the company number 09170949.

Our registered office address is located at: Teenage Helpline, Kemp House, City Road, London, EC1V 2NX.

Our Mission

“To provide all young people with a safe space to work together to achieve their own best potential”

We aim to…

  • Support 5,000 young people through any difficult period in their life, whatever that may be, in our first 3 years
  • Bring young people together to support each other through peer-to-peer mentoring
  • Develop young people through volunteering opportunities, training and experiences
  • Keep with the times, and maintain our youth focus through integrating our Board of Young People with our management to help make key decisions.

Our CARE values

Our CARE values are at the core of everything that we do at Teenage Helpline. These values are what drive our employees and volunteers to be the best that they possibly can for all of the young people that reach out to us. These values help us deliver the best possible service that puts young people first.

These values are so important to us here at Teenage Helpline, and ultimately the nature of what we do is care. We want to make sure that the care we want to show our young people is felt at all levels. We care about the young people contacting us. We care about all the others that benefit from our services. And we care for those that help us to deliver the services that Teenage Helpline are able to offer.

We deliver our care values through the real passion that we have for what we do and the clear leadership skills that all of our employees and volunteers bring to the table, regardless of what they do, to help drive forward the high quality mentoring support that we provide.

C

Confidence

We want all young people contacting us, and all volunteers and employees giving their time to us to have the confidence that we will always do the best we can.

A

Accountability

We will always act responsibly, and be accountable to the decisions that we make. This is our commitment to provide the best possible service. 

R

Respect

Everyone working with or engaging with Teenage Helpline should be treated with the respect that they deserve.

E

Equality

All employees, volunteers, and young people engaging with Teenage Helpline will be treated equally.. 

Our Leadership

Our leadership is made up of different levels that allow for us to be able to succeed as an operational charity. We have the Senior Leadership team, which essentially acts as the Board of Trustees. This team are voluntary and meet on a regular basis to make decisions on the future of Teenage Helpline. In parralel to that, we also have a youth board of trustees. The youth board is made up of 6 young people, aged between 16 and 25. They meet regularly with the Senior Leadership team and help influence and drive forward the decisions that we make and keep a youth focus. 

We then have the Board of Directors. This board meet regularly with the Senior Leadership team and are responsible for the day to day running of Teenage Helpline and it’s operations. 

Joshua Towers

Managing Director

Josh is the Managing Director and Founder of Teenage Helpline. This includes being the ultimate decision makers for Teenage Helpline and overseeing the entire organisation. Josh works very closely with the Chair of the Youth Board when making key decisions.

Lukasz Nazarek

Senior Director of Operations

Lukasz is responsible for overseeing all of the operations for Teenage Helpline. This includes overseeing the helpline services and other special projects.

Barnaby Harrison

Senior Director of People

Barney is responsible for overseeing all of the people matters for Teenage Helpline. This includes overseeing recruiting and managing all employees and volunteers.

Vacant

Senior Director of Services

VACANT is responsible for overseeing all of the services supporting Teenage Helpline. This includes our support departments, marketing and IT.

Name

Youth Board Chair

Bio here

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Youth Board Secretary

Bio here

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Youth Board Member

Bio here

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Youth Board Member

Bio here

Name

Youth Board Member

Bio here

Name

Youth Board Member

Bio here